Scam Alert

The Douglasville IT Department is alerting residents to a fraudulent email circulating that appears to come from the Douglasville Planning Commission. The message attempts to solicit wire transfers for alleged fees. Please be advised that the City of Douglasville never requests payments by wire transfer and only accepts payments through official City channels and our secure website.

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Your Concerns Matter to Us!

Published on June 16, 2025

Asian woman customer service representative

At the City of Douglasville, we are committed to transparency, accountability, and providing exceptional service to every member of our community.

If you’re experiencing a serious concern, have an unresolved issue, or need assistance beyond a routine request, we want to hear from you.

Email: Ask-CustomerService@douglasvillega.gov

Call: 770-920-3000 (Monday–Friday, 8 AM–5 PM) Request to speak with the Customer Service Manager.

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